These terms apply to cleaning work we carry out in Harrow and the surrounding areas. Booking a clean means accepting them.
Prices and quotes
Quotes are based on what you tell us about the property. Should the property turn out to be materially different, for instance larger than described or in need of specialist work, we explain before we begin and agree a revised price, or leave at no charge.
Deposit and payment
We take a deposit of 50% to confirm the booking, payable no later than 24 hours before we come. The remaining balance is due on completion. Card and bank transfer are both accepted.
Cancelling or moving a booking
Cancel or reschedule with at least 24 hours notice and there is no charge. Inside 24 hours, or if we cannot get access at the agreed time, we may charge for the cleaner’s time.
Access and keys
It is up to you to make sure we can get in. Any key you leave with us is kept securely and handed back whenever you ask. Parking charges or permits, where the street requires them, are passed on at cost.
Our work
Where an inventory clerk marks down an item we cleaned at the end of a tenancy, report it within 48 hours and we will re-clean that item without charge. It does not extend to damage or pre-existing wear.
Liability
Damage present before the clean, items that give way because they were already worn or faulty, and stains that normal cleaning methods cannot remove are outside our liability. We point them out whenever we see them.
Nothing in these terms limits your statutory rights as a consumer.
Contact
For anything about these terms or a job we carried out, call 020 8077 2678, or see the contact page.