Here is what happens to your personal details when you get in touch with us about a clean.
The information we collect
Through the quote form or a phone call we collect your name, your phone number and the property postcode, and, only if you offer them, an email address and notes about the work. We do not ask for anything else.
Why we use it
To quote for the work, to arrange the clean, and to contact you about that booking. The legal basis is the steps you have asked us to take before entering a contract, followed by our legitimate interest in running the job.
Keeping your details
We delete enquiries that never become bookings after 12 months, and keep records of completed work for six years in case they are needed for tax or a dispute.
Sharing
Your details are seen by the office team and by the cleaners allocated to your booking. We never sell your information or share it with marketing companies. The website is hosted by a third-party provider, and form submissions are passed securely to our booking system.
Cookies
Details are in the cookie policy.
Your rights over your data
You can ask us what we hold about you, have it corrected, or have it deleted. Ring 020 8077 2678 and ask, and we will action it. If you are unhappy with how we handle your request, you can complain to the Information Commissioner’s Office (ico.org.uk).